Effective Date: 10th October 2025

At Padel Planet, we strive to provide a smooth and efficient delivery experience for all our customers. As an official reseller of NOX products in Cyprus, we ensure that all products, including NOX equipment, are delivered to you in a timely and secure manner. This Delivery Policy outlines the terms and conditions for the delivery of products purchased from our website.

1. Delivery Areas

We offer delivery services within Cyprus and to select international destinations. Delivery options and costs may vary by location. Please note that some countries or regions may have restrictions on shipping.

2. Processing Time

• Order Processing:
  Once you place an order, it will typically be processed within 1-2 business days (excluding weekends and public holidays). You will receive an email confirmation once your order, including any NOX products, is dispatched.
• Shipping Time:
  Shipping times vary by your location and the shipping method you choose at checkout. Estimated delivery times are as follows:
  • Cyprus: 3-5 business days
  • International Orders: 7-14 business days (depending on the destination country)

3. Shipping Costs

Shipping costs are calculated at checkout based on your order’s delivery location, weight, and size. You will be notified of the total shipping cost before completing your purchase.

4. Shipping Methods

We use trusted carriers to deliver our orders, including:

• Local Orders (Cyprus): Local courier services (e.g., ACS Courier, Cyprus Post)
• International Orders: International couriers such as DHL, FedEx, and UPS

You will receive tracking information for your order once it ships so that you can monitor its progress.

5. Customs and Import Duties

For international orders, you may be subject to customs duties, taxes, and import fees once the shipment reaches your country. These fees are not included in the price of your order and are the customer’s responsibility. We recommend checking with your local customs office to understand the costs that may apply.

6. Order Tracking

Once your order is shipped, you will receive an email containing tracking details. You can use the provided tracking number to check the status of your delivery on the courier’s website.

7. Delivery Delays

While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control, such as customs procedures, extreme weather, or logistical issues. We will keep you informed of any significant delays with your order, including NOX products.

8. Undelivered Packages

If your package is undelivered due to an incorrect address or other reasons, we will contact you to resolve the issue. If a package is returned to us due to delivery failure (e.g., unclaimed, incorrect address), you will be responsible for any reshipping costs.

9. Incorrect or Damaged Items

If you receive an incorrect or damaged item, including any NOX products, please contact us immediately at info@padelplanet.net with your order details. We will resolve the issue promptly and offer a replacement or refund as necessary.

10. Customer Support

If you have any questions or need assistance with your order or delivery, please don’t hesitate to contact our customer support team:

PADEL PLANET LTD
Company Reg. No: HE 456846
Arch. Makariou III, 41
1065, Nicosia, Cyprus

Phone: +357 96056567
Email: info@padelplanet.net
Website: www.padelplanet.net